FREE SHIPPING AUSTRALIA WIDE For Orders Over $100

CUSTOMER SERVICE

In order to provide the best level of service possible we have our Customer Care Team available at This e-mail address is being protected from spambots. You need JavaScript enabled to view it

Quick links to customer service topics:
HOW TO ORDER
COLOURS AND SIZES
RETURNS POLICY
CURRENCY
GST, DUTIES & TAXES
SECURITY
COOKIES
TERMS AND CONDITIONS

HOW TO ORDER

1. Adding items to your shopping bag Browse through the website and click on a product image for more detailed information. On some items. you will have a size and/or colour options. Select the size and colour you would like to order and click on the "add to shopping bag" button. Keep browsing and adding items in this way.

2. Your Shopping Bag
You can review your items at any time by clicking on "My Shopping Bag" button. You can delete styles and change quantities as necessary. To amend the quantity change the number in the "Qty" box and select "update quantity in cart". The cart will automatically update your order. To delete an item from your shopping cart tick the item you wish to remove and update your order. If you want to make more selections simply click on ‘continue shopping’ button.

Once you are happy with your order, click the "checkout" button to review your order.

3. Checkout
Our checkout will prompt you to enter your contact and delivery details.

Contact details

Please ensure your email address and your phone number is correct as they are used if we need to contact you about your order.

Billing address

Please ensure you fill out all mandatory fields marked with an asterisk *

Shipping address

If you intend to send a gift, the billing address will be your address and the shipping address will be to the person you are sending the gift to.

Complete your order

Your order is summarised and ready for review. Please check your order and shipping details carefully. When you are satisfied with the information select the "confirm" button.

You will then be directed to the Paypal online payments website to review and pay for your order.

PayPal

We use PayPal to help protect the security of your financial information - it allows you to pay for your purchase, without us ever seeing your financial details. You do not pay any fees when making payments using the PayPal system. You are only charged for the cost of your order. Please note: you DO NOT need to have a PayPal account to pay via credit card.

Your Payment options:

  • Credit card - pay online via PayPal, accepts all major credit cards (e.g., Visa and MasterCard). You DO NOT need to have a PayPal account. Click on "Don't have a PayPal account?" and you will be directed through to make your purchase with your credit card.
  • PayPal account - If you have a paypal account. Simply Log in and pay online. Depending on what accounts you have set-up, your payment options may include credit/debit card and or bank account.
Choose your payment option. Click review and continue. Once you review. Click confirm and your chosen account will be debited. When we receive your order we will send you a confirmation email with your order number and order details. If there are any problems with your order please email us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it

COLOURS AND SIZES

Please be aware that some colours may vary slightly from what you see on your monitor. We list all dimensions where relevant on the detailed product information but if you are unhappy with any sizes or colours please email us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it and we will gladly exchange any items.

RETURNS POLICY

At Lilli Blakk we pride ourselves on our quality and our customer service. We want you to enjoy your online shopping experience and be excited by your purchases. If you are unhappy with anything you have bought from our website, we will gladly exchange it for something else or give you your money back. If you change your mind...
We will gladly offer you an exchange or refund for products unworn and in original condition, if returned within 14 days of you receiving the product. Please let us know by emailing This e-mail address is being protected from spambots. You need JavaScript enabled to view it . Our customer service representative will email you a "returns form." Please post the items and proof of purchase to:

Lilli Blakk Returns, PO Box 148, Northcliffe, Western Australia, 6262

In the event that your product is lost in transit, Lilli Blakk will not be held liable and therefore recommends that you send all returns by Insured Registered Post.

Proof of purchase is required for all returns and exchanges. Please note that your proof of purchase can be an invoice, bank statement or email confirmation from Lilli Blakk recording that payment has been received.

If you find a fault... Please let us know by emailing This e-mail address is being protected from spambots. You need JavaScript enabled to view it within 14 days of finding a fault. We will happily exchange the item if we still have it, refund your money or we may need to repair it if the item is no longer in stock. Our customer service representative will email you a "returns form." Please post the items and proof of purchase to:

Lilli Blakk Returns, PO Box 148, Northcliffe, Western Australia, 6262

Upon receipt of the goods, Lilli Blakk will refund the postage back to the credit card that was used to make the original purchase and then send the goods back to you.

In the event that your product is lost in transit, Lilli Blakk will not be held liable and therefore recommends that you send all returns by Insured Registered Post.

If you are dissatisfied with anything you purchased online.
Please contact Lilli Blakk by emailing us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it


If any product purchased by you is faulty or significantly different to that shown or described to you or not performing the function you were led to believe that it would and Lilli Blakk in its reasonable opinion agrees, you are entitled to choose a refund, credit or have the product repaired or exchanged, provided that the product is returned to Lilli Blakk within a reasonable amount of time together with proof of purchase. In these circumstances Lilli Blakk will refund your postage expense to the credit card that was used to make the original purchase.

CURRENCY

All prices are listed in Australian Dollars (AUD) All transactions are settled in Australian Dollars (AUD). For international customers the conversion rate varies from day to day with the current exchange rate and many banks also charge a small currency conversion fee.

GST, DUTIES & TAXES

All purchases delivered in Australia will incur the standard GST tax rates.

All international purchases are exempt from Australian taxes; however they may incur taxes and duties applied by customs in the country where the order is delivered. The responsibility for any customs duties, foreign taxes or other fees which may be imposed will rest with the customer. To determine exactly what these charges may be, it may be necessary to call your local customs office to gain further details.

Please note that to comply with Australian export regulations; we are required to declare the exact value of all items ordered and to mark them as dutiable "merchandise". We are also prohibited by law from marking the order as a "gift", even if the order is placed with that intention.

SECURITY

Any personal information that you submit will be protected by our secure server. We might, on occasions, use this information to notify you of any important changes to our site or any special promotions that may be of interest to you. However, www.lilliblakk.com.au will not sell or trade your personal information to any third party organisations or individuals without your consent other than third party suppliers in the delivery of services you have agreed to, or if we are requested to do so by a law enforcement agency in relation to a suspected breach of any law. By using the lilliblakk.com.au site, you are consenting to the collection of information by www.lilliblakk.com.au

To prevent unauthorised access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Online ordering security

Protecting your personal and order information is a priority at Lilli Blakk. We want you to be able to order from www.lilliblakk.com.au with total confidence. As such we have created a secure transaction environment. We use Secure Sockets Layer (SSL) technology – Our On-line Ordering system is the industry standard for encryption technology – to protect your online order information. SSL encrypts all information including your credit card and all personal information passed from you to lilliblakk.com.au. Encryption provides you with security and peace of mind when your browser and local network supports the use of encrypted data transmissions.

Copyright

Unless otherwise indicated, Lilli Blakk reserves all intellectual property rights, including but not limited to, copyright in material and services provided by the website. The material provided on the website is provided for personal use only and may not be resold, sold, re distributed, reproduced, duplicated, copied, or otherwise exploited except for the purpose of a bona fide use of this site or as otherwise permitted by the Copyright Act 1968 or with the prior written consent of Lilli Blakk.

COOKIES

Cookies are tiny files of information that a web site stores on your computer. Cookies can be very useful to you when you shop online because they allow a website to store a cookie file on your computer which can show what items you have bought before, what you have in your shopping bag, and other convenient but non-private information. Lilli Blakk extends the same privacy protection to your personal information whether gathered by cookies or any other source.

TERMS AND CONDITIONS

lilliblakk.com.au (the ”website”) is owned and operated by Lili Blakk Pty Ltd ACN 115 886 274 (Lilli Blakk) on the World Wide Web.

The material on the website is copyright © 2011 Lilli Blakk Pty Ltd.

You agree that access to and use of this website are subject to the following Terms and Conditions together with the Lilli Blakk Privacy Statement, Terms and Conditions of purchase (where applicable) and other customer service policies on this website. By entering this website you agree to be bound by these Terms and Conditions and policies and any other notices accepted by you on this website. By continuing to use this website you are agreeing to the Terms and Conditions contained in the website.

Applicable Law and Jurisdiction

Your use of this website is governed in all respects by the laws of the State of Western Australia, Australia. You agree to submit to the exclusive jurisdiction of the courts of Western Australia in relation to any legal proceeding directly or indirectly arising out or relating to this site (including but not limited to the purchase of Lilli Blakk products).

Review of Terms

These Terms and Conditions are subject to change from time to time, such changes to be effective upon posting on this website. Your continued use of the website after any such changes will indicate your acceptance of such changes.
 

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